Shipping Policy

At TidyCraft, we aim to provide a straightforward and reliable delivery experience for customers around the world. This Shipping Policy explains our shipping costs, estimated delivery timeframe, order processing, tracking, and procedures for delivery-related issues.

Free Worldwide Shipping

We provide free standard shipping worldwide on orders placed through TidyCraft.shop.

There is no standard shipping charge for eligible destinations served by our delivery network.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

The estimated timeframe is intended as a general delivery estimate and is not a guaranteed delivery date.

Delivery times may occasionally vary due to destination, carrier operations, customs procedures, severe weather, public holidays, high-volume periods, transportation disruptions, or other circumstances outside our reasonable control.

Order Processing

After an order is successfully placed and payment is authorized, it may undergo verification and preparation before shipment.

Customers are responsible for providing complete and accurate shipping information during checkout. Please review your address carefully before submitting your order.

If you notice an error after placing an order, contact support@TidyCraft.shop as soon as possible. We will make reasonable efforts to assist, but address changes cannot be guaranteed after fulfillment or shipment has begun.

Order Tracking

When tracking information is available, customers may receive shipment information using the contact details provided with their order.

Tracking activity may require some time to appear after the shipping carrier receives or scans the package.

International Shipping

We ship to supported destinations worldwide at no standard shipping charge.

International shipments may be subject to customs procedures or local import requirements depending on the destination country. Processing by customs authorities can occasionally affect delivery times.

Customers are responsible for complying with any applicable local import rules unless otherwise required by law.

Delayed Orders

If your order has not arrived within the expected timeframe, please review any available tracking information first.

If you require additional assistance, contact us at support@TidyCraft.shop with your order number and the email address associated with the purchase.

Our team will review the available shipment information and assist you with appropriate next steps.

Lost or Damaged Packages

If tracking indicates an unusual delivery issue, or if your package arrives damaged, please contact us promptly.

For damaged deliveries, photographs of the package and product may be requested to help us evaluate the issue.

Where a shipment is confirmed to have been lost or a product is confirmed to have been damaged during delivery, we will work with you toward an appropriate resolution in accordance with our policies and applicable law.

Incorrect Shipping Information

TidyCraft cannot guarantee successful delivery when customers provide incomplete or incorrect shipping information.

If a package is returned because of an incorrect address or unsuccessful delivery, contact our customer support team for assistance.

Contact Us

For shipping-related questions, contact:

TidyCraft
Email: support@TidyCraft.shop
Phone: (800) 832-3321
Address: 4900 R. Fisher #100, Montréal, QC H4T 1J6, Canada