Return & Refund Policy

At TidyCraft, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect products, and order cancellations.

30-Day Return Policy

We offer free returns within 30 days of delivery for eligible products.

To qualify for a return, the request must be submitted within 30 days from the date your order was delivered. Unless the product is defective, damaged, or incorrect, returned products should be in substantially the same condition in which they were received and should include, where reasonably possible, their original packaging, accessories, components, and documentation.

Products showing excessive use, intentional damage, unauthorized modification, or damage resulting from improper handling may not qualify for a return.

How to Request a Return

To initiate a return, contact us at support@TidyCraft.shop and provide your order number, the email address associated with your purchase, the product you wish to return, and a brief explanation of the reason for the return.

If the product arrived damaged, defective, or incorrect, please include clear photographs showing the issue when possible. This allows our team to review your request more efficiently.

Please do not send a return to our business address without first contacting our customer support team and receiving return instructions.

Free Returns

Eligible returns initiated within the 30-day return period are provided at no additional return shipping cost to the customer.

Return instructions, including the appropriate return destination and any required shipping documentation, will be provided after your request has been reviewed and approved.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Once the issue has been verified, we will provide an appropriate solution, which may include a replacement or refund depending on the circumstances and product availability.

Refunds

After an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will normally be issued to the original payment method used for the purchase. The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment processor, or financial institution.

TidyCraft does not control processing delays imposed by third-party financial institutions.

Order Cancellations

If you wish to cancel or modify an order, contact us as soon as possible at support@TidyCraft.shop.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, cancellation or modification may no longer be possible. In that situation, you may request an eligible return after receiving your order.

Exchanges

Where an exchange is available, please contact our customer support team for instructions. Availability may depend on current inventory and the circumstances of the request.

In some cases, the simplest option may be to return the original product for a refund and place a new order separately.

Contact Us

Questions regarding returns or refunds may be directed to:

TidyCraft
Email: support@TidyCraft.shop
Phone: (800) 832-3321
Address: 4900 R. Fisher #100, Montréal, QC H4T 1J6, Canada